Privacy policy

Last Updated: 17 September 2026

SHATAVEDA HERBALS (“we”, “us”, “our”) operates this website and online store, including all related content, products, services, features and functionality (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, create an account, place an order, make a purchase, contact us or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and Services, we may collect the following information.

Personal and Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Mobile/telephone number
  • Email address
  • Other contact information provided by you

Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Products added to cart or wishlist
  • Order number
  • Order date
  • Order value
  • Shipping and delivery details
  • Returns, refunds and exchanges
  • Transaction status
  • Customer support requests relating to your order

Payment Information

Payments may be processed through third-party payment gateways and service providers.

We may receive transaction-related information such as:

  • Payment status
  • Payment method
  • Transaction reference
  • Payment confirmation
  • Refund status

Where payment information is processed directly by a third-party payment provider, that provider may handle your payment information according to its own privacy policy and security practices.

Account Information

If you create an account on our website, we may collect:

  • Username
  • Account details
  • Login-related information
  • Preferences
  • Account settings
  • Order history

You are responsible for keeping your account credentials confidential.

Communications

If you contact us by email, phone, contact form, WhatsApp or other communication channels, we may retain information contained in those communications, including your name, contact details and the contents of your inquiry.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Website pages visited
  • Date and time of access
  • Referring pages
  • General interaction and browsing information

2. How We Collect Information

We may collect information through the following sources:

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Make a purchase
  • Submit a form
  • Contact customer support
  • Subscribe to communications
  • Request a return, refund or exchange
  • Provide information through our website

Automatically

Certain technical and usage information may be collected automatically through cookies, pixels, log files and similar technologies when you use our website.

From Service Providers

We may receive information from companies that provide services to us, including payment processing, shipping, fulfillment, website hosting, analytics, customer support and technology services.

From Third Parties

We may receive information from third-party services or business partners where permitted by applicable law.

3. How We Use Your Information

We may use collected information for the following purposes:

Order Processing and Fulfillment

We use your information to:

  • Process your orders
  • Confirm purchases
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates
  • Handle cancellations
  • Process returns and refunds
  • Provide customer support

Website and Service Improvement

We may use information to:

  • Operate and maintain our website
  • Improve website functionality
  • Understand customer preferences
  • Improve our products and Services
  • Personalize your shopping experience
  • Identify technical problems

Communication

We may use your contact information to communicate with you regarding:

  • Orders
  • Payments
  • Delivery
  • Returns and refunds
  • Account-related matters
  • Customer support
  • Important changes to our Services or policies

Marketing and Promotional Communication

Where permitted by applicable law, we may use your contact information to send:

  • Product information
  • Promotional offers
  • Discounts
  • Marketing communications
  • New product announcements
  • Other information relating to SHATAVEDA HERBALS

You may request to stop receiving promotional communications from us.

Security and Fraud Prevention

We may process information to:

  • Protect our website
  • Detect suspicious activity
  • Prevent fraud
  • Investigate unauthorized transactions
  • Protect customers and our business
  • Enforce our terms and policies

Legal and Regulatory Requirements

We may use or disclose information where necessary to:

  • Comply with applicable laws
  • Respond to lawful government or regulatory requests
  • Respond to legal proceedings
  • Protect our legal rights
  • Investigate suspected violations
  • Resolve disputes

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our Services.

Cookies may be used for purposes such as:

  • Website functionality
  • Shopping cart functionality
  • Login and account functionality
  • Analytics
  • Performance monitoring
  • Personalization
  • Marketing and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not treat customer information as publicly available information.

We may share necessary information with trusted third parties where required to provide our Services, including:

  • Website and e-commerce platform providers
  • Payment gateways
  • Banks and financial service providers
  • Courier and shipping companies
  • Order fulfillment providers
  • IT and technology service providers
  • Website analytics providers
  • Customer support providers
  • Marketing and advertising service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies where legally required

These parties may receive only the information reasonably necessary to perform the relevant service or fulfill the applicable purpose.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our store.

Information submitted through our website may be processed by Shopify and other service providers involved in operating the website, processing transactions, fulfilling orders, analytics, security and related services.

Shopify may process information according to its own privacy policies and applicable terms.

7. Payment Processing

We may use third-party payment providers to process online payments.

SHATAVEDA HERBALS generally does not need to directly store complete payment card details when payments are processed through third-party payment providers.

Payment providers may independently collect, process and store payment information according to their own terms, privacy policies and security practices.

8. Shipping and Delivery

To fulfill your order, we may provide necessary customer information to shipping and logistics partners.

This may include:

  • Customer name
  • Delivery address
  • Mobile number
  • Order details
  • Other information required for successful delivery

This information is used for purposes such as shipment processing, delivery, tracking and customer communication.

9. Marketing and Advertising

We may use third-party marketing and advertising technologies to promote our products and Services.

Depending on the technologies used and applicable law, advertising providers may receive certain information relating to your interaction with our website.

We may use information such as website activity, products viewed, products added to cart and previous purchases to make our marketing more relevant.

You may opt out of certain promotional communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored through our Services.

11. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Providing our Services
  • Processing and maintaining order records
  • Customer support
  • Accounting and business records
  • Legal and regulatory compliance
  • Fraud prevention
  • Resolving disputes
  • Enforcing agreements and policies

The specific retention period may vary depending on the nature of the information and the purpose for which it is processed.

12. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

If you access a third-party website, that website may collect and process your information according to its own privacy policy.

SHATAVEDA HERBALS is not responsible for the privacy, security, content or practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. Children's Privacy

Our Services are not intended for children who are not legally permitted to use such Services under applicable law.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us using the details provided below.

14. Customer Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to certain personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of information where legally applicable
  • Requesting information about how your data is processed
  • Withdrawing consent where processing is based on consent
  • Requesting restrictions on certain processing where applicable
  • Opting out of certain promotional communications

These rights may be subject to legal limitations and applicable exceptions.

We may need to verify your identity before processing certain privacy requests.

15. Marketing Communication Preferences

You may request to stop receiving promotional communications from us.

For promotional emails, you may use the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may continue sending essential transactional communications, such as:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Delivery information
  • Return/refund communication
  • Important account or service-related messages

16. Fraud Prevention and Legal Disclosure

We may disclose information where reasonably necessary to protect SHATAVEDA HERBALS, our customers, our website or other parties.

This may include disclosure:

  • To prevent or investigate fraud
  • To comply with legal obligations
  • In response to lawful requests from authorities
  • To enforce our policies
  • To protect our legal rights
  • To investigate security incidents
  • To resolve disputes

17. Business Transfers

If SHATAVEDA HERBALS undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices
  • Changes to our website or Services
  • Changes in technology
  • Legal or regulatory requirements
  • Operational requirements

When changes are made, we may update the “Last Updated” date at the beginning of this policy.

We recommend reviewing this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about the processing of your personal information, contact us:

SHATAVEDA HERBALS

GSTIN: 09DGEPP4116H1ZC
UDYAM : UPDYAM-UP-44-0044896
FSSAI :  22726396000822

Address:
Shataveda Herbals, Dewasthali Gurukul,
UNN-Thanabhawan Road,Hatchhoya, Shamli, Pincode - 247778 (U.P.)

Mobile: +91 9761351435
Email: shatavedaherbal@gmail.com