Terms of service

Welcome to SHATAVEDA HERBALS.

The terms “we,” “us” and “our” refer to SHATAVEDA HERBALS. We operate this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and Services.

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, govern your access to and use of our Services.

By visiting, accessing, browsing or purchasing from our website, you agree to be bound by these Terms. If you do not agree with these Terms or our policies, you should not use our website or Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you create an account or provide information to us, you agree that all information provided by you is:

  • Accurate
  • Complete
  • Current
  • Not misleading

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must immediately notify us if you believe that your account has been accessed without authorization.

You may not sell, transfer, assign or otherwise provide your account to another person without our prior written permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, pricing and other information displayed on our website are accurate.

However:

  • Actual product colour, appearance, packaging or design may vary slightly from images displayed on different devices.
  • Product packaging may change from time to time.
  • Product descriptions and specifications may be updated without prior notice.
  • Availability of products may change without notice.
  • We reserve the right to discontinue any product at any time.
  • We may limit the quantity of products available for purchase by a particular customer, location or order.

Photographs displayed on the website are for representation purposes and the actual product may have minor visual differences.

SECTION 3 — ORDERS

Placing an order on our website constitutes a request to purchase the selected products.

An order will be considered accepted only after SHATAVEDA HERBALS confirms the order and, where applicable, successfully receives or verifies payment.

We reserve the right to:

  • Accept or reject any order.
  • Cancel an order.
  • Limit quantities.
  • Correct pricing or product information errors.
  • Refuse orders where fraudulent or suspicious activity is suspected.
  • Cancel orders affected by technical or inventory errors.

If we cancel or modify an order, we may contact you using the phone number or email address provided during checkout.

Once an order has been processed or dispatched, cancellation may not be possible.

All returns and refunds are governed by our Return & Refund Policy.

SECTION 4 — PRICES AND BILLING

All product prices displayed on our website are subject to change without prior notice.

The applicable product price will generally be the price displayed at the time the order is placed and confirmed.

Prices may be affected by:

  • Discounts
  • Promotional offers
  • Taxes
  • Shipping charges
  • Payment or service charges, where applicable

Promotional offers may have additional terms and conditions.

If there is any conflict between a specific promotional offer and these Terms, the terms specifically applicable to that promotion will govern that promotion.

You agree to provide accurate billing and payment information and to promptly update such information whenever necessary.

SECTION 5 — SHIPPING AND DELIVERY

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated to customers.

However, delivery timelines are estimates and are not guaranteed.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Natural disasters
  • Strikes
  • Transportation disruptions
  • Incorrect address information
  • Customer unavailability
  • Government restrictions
  • Regional restrictions
  • Public holidays
  • Other circumstances beyond our reasonable control

SHATAVEDA HERBALS shall not be responsible for delays caused by third-party logistics or circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact number.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to:

  • SHATAVEDA HERBALS name and branding
  • Logos
  • Product names
  • Product images
  • Text
  • Graphics
  • Designs
  • Videos
  • Audio
  • Website layout
  • Product descriptions
  • Marketing materials
  • Original photographs
  • Reviews and other website content

may be owned by SHATAVEDA HERBALS, its licensors or relevant third parties and may be protected by applicable intellectual-property laws.

You may use our website for personal and lawful purposes only.

Without our prior written permission, you may not:

  • Copy website content
  • Reproduce our product images
  • Republish our content
  • Modify our content
  • Sell or redistribute our content
  • Create derivative works
  • Use our logo or trademarks commercially
  • Scrape or systematically collect website content
  • Use our branding in a misleading manner

All rights not expressly granted to you are reserved by SHATAVEDA HERBALS.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools, applications or services operated by third parties.

These third-party tools may operate independently from SHATAVEDA HERBALS.

Where applicable, such tools are provided according to the terms and conditions of their respective providers.

Your use of third-party tools is at your own discretion and subject to the relevant third party's terms and policies.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications or services.

These websites are not necessarily owned or controlled by SHATAVEDA HERBALS.

We are not responsible for:

  • Third-party website content
  • Accuracy of third-party information
  • Third-party privacy practices
  • Security of third-party websites
  • Products or services offered by third parties
  • Losses arising from third-party transactions

You should review the applicable third-party terms and privacy policies before using such websites or services.

SECTION 9 — SHOPIFY

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate our online store and provide the Services.

However, purchases made through our website are transactions between you and SHATAVEDA HERBALS.

Shopify is not the seller of our products and is not responsible for the products purchased directly from SHATAVEDA HERBALS.

SECTION 10 — PRIVACY POLICY

Information collected through our Services is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand that certain information may be processed by Shopify and other service providers necessary for operating our business.

This may include information required for:

  • Order processing
  • Payment processing
  • Shipping
  • Customer support
  • Website functionality
  • Analytics
  • Marketing
  • Fraud prevention

Our Privacy Policy explains these practices in greater detail.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs, testimonials, ideas or other content (“Feedback”) to SHATAVEDA HERBALS, you agree that we may use such Feedback for legitimate business, marketing and promotional purposes, subject to applicable law.

You represent that:

  • You have the right to submit the Feedback.
  • The Feedback does not violate another person's rights.
  • The Feedback is not fraudulent or misleading.
  • The Feedback does not contain unlawful or harmful material.
  • The Feedback does not contain malicious software.

We reserve the right to moderate, edit, refuse or remove Feedback that we reasonably consider inappropriate, unlawful, misleading, abusive, offensive, defamatory or inconsistent with these Terms.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, incorrect information or omissions relating to:

  • Product descriptions
  • Product prices
  • Discounts
  • Promotions
  • Availability
  • Shipping charges
  • Delivery estimates
  • Product specifications

We reserve the right to correct such errors or inaccuracies and to update information at any time.

Where permitted by applicable law, we may cancel or modify an affected order and provide appropriate communication to the customer.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website to:

  • Violate applicable laws or regulations.
  • Commit fraud or facilitate fraudulent activity.
  • Provide false or misleading information.
  • Impersonate another person or business.
  • Harass or abuse our employees, representatives or customers.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses, malware or malicious code.
  • Interfere with website functionality.
  • Copy or exploit our content without authorization.
  • Scrape or systematically collect website information.
  • Use automated systems to interfere with or circumvent website security.
  • Attempt to bypass security or access restrictions.
  • Engage in activities that could damage SHATAVEDA HERBALS or our customers.

We reserve the right to restrict, suspend or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 14 — SUSPENSION OR TERMINATION

We reserve the right, where permitted by applicable law, to suspend or terminate your access to our Services if:

  • You violate these Terms.
  • You engage in fraudulent or suspicious activity.
  • You misuse our website.
  • You interfere with website security.
  • Your conduct creates legal or operational risk for SHATAVEDA HERBALS.

Termination or suspension does not affect obligations that arose before termination.

Provisions relating to intellectual property, privacy, liability, indemnification, governing law and other provisions intended by their nature to survive termination will continue to apply.

SECTION 15 — PRODUCT INFORMATION AND DISCLAIMERS

Information available through our website is provided for general product and informational purposes.

SHATAVEDA HERBALS does not guarantee that information available on the website will always be complete, current or error-free.

Product information should not automatically be interpreted as medical advice, diagnosis or treatment advice.

Customers should review product information carefully and use products only according to applicable product instructions and legally permissible claims.

Where a customer has a medical condition, is taking medication, is pregnant or breastfeeding, or otherwise has concerns regarding product use, appropriate professional medical advice should be obtained before use.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available.
  • The website will always operate without interruption.
  • The website will be completely error-free.
  • All information will always be accurate or current.
  • The Services will meet every individual expectation.
  • Website access will always be secure or uninterrupted.

Nothing in these Terms is intended to exclude any warranty, right or protection that cannot legally be excluded under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SHATAVEDA HERBALS and its relevant partners, employees, service providers and affiliates shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or Services.

This may include, where legally permissible:

  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Business interruption
  • Replacement costs
  • Indirect losses

Nothing in these Terms shall limit liability where such limitation is prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SHATAVEDA HERBALS, its affiliates, employees, representatives, contractors and service providers from claims, losses, liabilities or expenses arising from:

  1. Your violation of these Terms.
  2. Your unlawful use of the Services.
  3. Your violation of another person's rights.
  4. Your misuse of our website or Services.
  5. Information or content submitted by you that violates applicable law or third-party rights.

This provision will apply only to the extent permitted under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permissible or, where necessary, treated as severed from these Terms.

The remaining provisions will continue to remain effective.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy and other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

These Terms supersede prior versions or communications relating to the same subject matter, except where otherwise required by applicable law.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

SHATAVEDA HERBALS may assign or transfer its rights and obligations in connection with a business transaction, restructuring or other legitimate business purpose, subject to applicable law.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over SHATAVEDA HERBALS' principal place of business in Uttar Pradesh, India.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

SECTION 23 — HEADINGS

Section headings are provided only for convenience and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

Updated Terms will be posted on this website with a revised “Last Updated” date.

Your continued use of our Services after updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

Customers are responsible for periodically reviewing the latest version of these Terms.

SECTION 25 — CONTACT INFORMATION

For questions regarding these Terms of Service, contact us at:

SHATAVEDA HERBALS

GSTIN: 09DGEPP4116H1ZC
UDYAM : UPDYAM-UP-44-0044896
FSSAI :  22726396000822

Address:
Shataveda Herbals, Dewasthali Gurukul,
UNN-Thanabhawan Road,Hatchhoya, Shamli, Pincode - 247778 (U.P.)

Mobile: +91 9761351435
Email: shatavedaherbal@gmail.com