Shipping policy
Welcome to SHATAVEDA HERBALS. We are committed to delivering our Ayurvedic and herbal products safely and efficiently across India. Please review the following Shipping Policy to understand our order processing and delivery terms.
1. Shipping Availability
We currently ship our products across India, subject to courier service availability for the customer's location.
Orders are delivered to the shipping address provided by the customer at checkout.
Shipping availability may vary based on the destination PIN code, courier coverage and operational restrictions.
2. Order Processing Time
- Orders are generally processed within 1–2 business days after order confirmation and successful payment, where applicable.
- Orders placed on Sundays or public holidays may be processed on the next available business day.
- Once your order has been dispatched, shipping confirmation and tracking details may be provided through SMS, email or WhatsApp, depending on the information provided by the customer.
Processing time does not include the actual transit time of the shipment.
3. Delivery Time
The estimated delivery time is generally:
3–7 business days after dispatch.
Actual delivery time may vary depending on:
- Delivery location
- PIN code
- Courier service
- Remote or rural locations
- Weather conditions
- Public holidays
- Transportation disruptions
- Operational or logistical delays
- Other circumstances beyond our reasonable control
Delivery timelines are estimates only and are not guaranteed.
SHATAVEDA HERBALS shall not be responsible for delays caused by third-party courier companies or circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Free-shipping offers, if available, will be subject to the terms and conditions displayed on the website or during checkout.
Shipping charges may vary depending on the order, destination and applicable promotional offer.
5. Order Tracking
After dispatch, the customer may receive a tracking number or tracking link through:
- SMS
Tracking availability depends on the courier service and the contact information provided by the customer.
Customers are responsible for using the tracking information to monitor their shipment where tracking is available.
6. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders.
COD availability may depend on:
- Delivery PIN code
- Order value
- Courier availability
- Product or order restrictions
- Other operational factors
If COD is available, the option will appear during checkout.
SHATAVEDA HERBALS may restrict or discontinue COD availability for certain customers, locations or orders where permitted by applicable law.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information, including:
- Full name
- House/Flat/Shop number
- Street/locality
- City
- State
- Correct PIN code
- Active mobile number
SHATAVEDA HERBALS will not be responsible for delivery delays, failed delivery attempts or returned shipments resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because of incorrect address information, customer unavailability or refusal to accept the shipment, additional shipping charges may apply for re-shipping.
8. Delivery Attempts and Returned Shipments
Courier partners may make one or more delivery attempts according to their operational policies.
The customer may be contacted by the courier for delivery coordination.
If the shipment cannot be delivered because of:
- Customer unavailability
- Incorrect address
- Incorrect PIN code
- Customer refusal
- Customer not responding to courier calls
- Incomplete address
- Other customer-related reasons
the shipment may be returned to SHATAVEDA HERBALS.
If the customer requests re-shipping after the order has been returned to us, additional shipping charges may apply.
Any refund for a returned shipment will be subject to our Return & Refund Policy and applicable deductions or conditions.
9. Damaged, Opened or Missing Products
Customers should inspect the package carefully immediately upon delivery.
If the package appears:
- Damaged
- Opened
- Tampered with
- Leaking
- Missing products or items
please contact SHATAVEDA HERBALS as soon as possible.
Customers should retain the original packaging and provide clear photographs and/or an unboxing video where requested.
We will review the complaint and determine the appropriate resolution in accordance with our Return & Refund Policy.
A claim may require verification before any replacement or refund is approved.
10. Delivery Refusal
Customers are advised not to refuse delivery merely because of a change of mind.
If a shipment is refused and subsequently returned to SHATAVEDA HERBALS, any applicable refund or re-shipping will be handled according to our Return & Refund Policy.
Additional shipping or handling charges may apply where permitted.
11. Unforeseen Circumstances
SHATAVEDA HERBALS shall not be responsible for delays or disruptions resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Floods
- Fire
- Strikes
- Transportation disruptions
- Government restrictions
- Public emergencies
- Courier network disruptions
- Technical failures
- Regional restrictions
- Other unforeseen events
In such circumstances, delivery may take longer than the estimated timeframe.
12. Change of Shipping Address
Customers should carefully verify their shipping address before completing an order.
Requests to change the shipping address after an order has been placed may not always be possible, particularly once the order has been processed or dispatched.
Any address-change request should be submitted as soon as possible by contacting us.
We do not guarantee that an address can be changed after order confirmation.
13. Shipping Policy and Returns
Shipping-related issues do not automatically qualify an order for a refund.
Returns, replacements and refunds are governed separately by our Return & Refund Policy.
Customers should review that policy before requesting a return or refund.
14. Contact Us
For shipping, delivery or order-related queries, contact:
SHATAVEDA HERBALS
GSTIN: 09DGEPP4116H1ZC
UDYAM : UPDYAM-UP-44-0044896
FSSAI : 22726396000822
Address:
Shataveda Herbals, Dewasthali Gurukul,
UNN-Thanabhawan Road,Hatchhoya, Shamli, Pincode - 247778 (U.P.)
Mobile: +91 9761351435
Email: shatavedaherbal@gmail.com
SHATAVEDA HERBALS
Your Trusted Herbal & Ayurvedic Wellness Brand